VENDAPIN L.L.C. warrantees to the registered purchaser that this 5596XL, 5596SL, 5896, 5897, 5898, 5096, 5097, or any Raptor II product manufactured by VENDAPIN L.L.C., hereafter called “the unit”, that it is free from defects in material and workmanship for a period of two (2) years, or with the purchase of extended warranty for; three (3) years, or to a maximum of up to seven (7) years depending on the purchase price and model starting from date of purchase on new units and 90 days on remanufactured units. If any such defect is discovered within the warranty period, VENDAPIN will repair or replace the unit free of charge, contingent to verification of the defect or malfunction and upon prepaid delivery of the unit to VENDAPIN by parcel post, common carrier, UPS, or other commercial means. This warranty does not apply to normal wear, tampering, incorrect input/output wiring causing Raptor II VMC board damage or alterations resulting in cracked or broken components, or to units damaged by, excessive electrical input sources, excessive heat, cold or moisture. Please note that to activate this warranty, the product must be registered with VENDAPIN LLC.

The model 5596 series coin-op and Raptor II VMC has a two (2) year warranty excluding; coin changer, bill acceptor and credit card reader-writer. The coin changers, bill acceptors and credit card reader-writers are warranted directly by the manufacturers. All other VENDAPIN models have a one (1) year warranty.

VENDAPIN at it’s option may ship replacement parts or the entire product if it deems to be the best method for warranty claims during the initial 30 days after receipt by the customer of the product.

To preserve your rights under the warranty, you must provide proof of purchase for the returned unit. It is important to note that RETURNING THE PRODUCT REGISTRATION CARD ENCLOSED with the new or remanufactured unit will register the warranty by serving as proof of date of purchase. Optional proof of warranty is a copy of the sales invoice or work order showing the serial number and purchased date of the returned unit. This optional documentation must accompany the unit as [Proof of Purchase] Warranty will not be provided unless the product is registered with VENDAPIN L.L.C.

The purchaser may as an alternative register the product “on-line” with VENDAPIN L.L.C.

In the event your unit is delivered to VENDAPIN lacking proof of purchase, we must assume that the purchase of the unit was prior to the initial warranty period on new units or 90 days on remanufactured units. It will then be serviced within the terms of the VENDAPIN Service Policy that follows:

Our sole and exclusive liability for defects in materials and workmanship shall be limited to repair or replacement at our service center. We will not be liable for incidental, contingent or consequential damages. This warranty does not obligate us to bear the cost of transportation charges in connection with repair or replacement of the unit or any defective parts of the unit. This warranty is invalid if the damage or defect is caused by accident, act of God, customer abuse, unauthorized alteration or repair, vandalism, or misuse. This warranty is made in lieu of any other expressed or implied warranty and except for the foregoing warranty which is exclusive, there is no other expressed warranty being made. This warranty gives you specific legal rights, and you may have other rights which vary from State to State or Country which the unit is sold in.


All units returned to VENDAPIN must be shipped with a RETURN AUTHORIZATION NUMBER (RA#) affixed to the outside of the shipping container and addressed to VENDAPIN L.L.C., Attention: Technical Services Department, 20 Elmcrest Rise, W. Henrietta, NY 14586. VENDAPIN reserves the right to refuse any incoming shipment that is not marked with an RA# on the outside of the shipping container. The CoinCo coin changer, credit card terminal, and all bill/payment devices are warranted directly by the manufacturers.

A RETURN AUTHORIZATION NUMBER will be issued upon your request in writing via e-mail to ONLY and requesting the TECHNICAL SERVICE DEPARTMENT.

Please provide the Model Number and Serial Number of the unit you wish to return or of the unit which contains the components that you may wish to return. Please be prepared to supply a Purchase Order, invoice or letter stating the request for requested services, AMERICAN EXPRESS, VISA or MASTER CARD authorization, or make payment arrangements as required. Within the continental United States, you may request that our serviced unit be shipped to you on a C.O.D. basis.


This policy requires that you send to us the unit or major component(s) of the unit, shipped prepaid under an Authorization for Repair. Warranty on repaired parts or remanufactured units is 90 days. We shall not be obligated to service or supply parts for any unit after seven years from date of purchase.

Raptor II VMC (Vending Machine Controller) board can be purchased for $350.00 for spare part inventory or replacement for instances when the warranty above does not cover repair or replacement at No Charge. A new $350.00 Raptor II VMC can be purchased with a $100.00 core credit for a returned damaged Raptor II VMC board. Older 5500 series coin-op’s can be upgraded to the current Raptor II CPU digital technology for flat $695.00 exchange.

Charges for return shipping, parts and service will be incurred, as applicable, at the prevailing labor rate. VENDAPIN will enclose a copy of the RETURNED GOODS REPORT when your unit is returned to you. This report details the work that was performed and the cost of service which was incurred. Please refer to the Report number (which is the RA. number) in future communications with VENDAPIN about this unit. Currency and Coin Acceptors which are not manufactured by VENDAPIN are not included in the VENDAPIN warranty or service policy. These Currency and Coin Acceptors are directly warranted and serviced by their respective manufacturers.

Date: 16 October 2014